Refund and Return Policy

Effective Date: 2nd April 2026 Website: www.mavenbrand.ing At Maven Branding, we take pride in delivering high-quality branding and signage solutions tailored to each client’s needs. Because most of our products are custom-made, our return and refund policy is designed to be fair while maintaining our commitment to quality and customer satisfaction.

All signage, branded items, and printed materials are produced based on client-approved designs and specifications. Due to the customized nature of our work: Custom products are non-returnable and non-refundable once production has begun. Clients are responsible for carefully reviewing and approving designs, dimensions, and content before production.

Before production starts, we provide a design proof for approval. By approving the design: You confirm that all details (spelling, colors, sizes, layout) are correct. Maven Branding is not liable for errors discovered after approval.

We will offer a replacement or appropriate solution if: The product is delivered damaged, defective, or not as ordered. The issue is reported within 48 hours of delivery. To process your claim, you must provide: Clear photos or videos showing the issue Order details or invoice reference Once verified, we may: Repair the item Replace the product Offer a partial or full refund (where applicable)

Orders can only be canceled before production begins. If production has already started, cancellation is not allowed. Design fees (if applicable) are non-refundable.

Where refunds are approved: Refunds will be processed within 5–10 business days Payments will be returned via the original payment method unless agreed otherwise

The following items are not eligible for return or refund: Custom signage and branded products Items produced according to client specifications Products approved and delivered as per agreed design

Installation fees are non-refundable once the service has been delivered. Any issues with installation must be reported within 24 hours for review.

If you have any concerns regarding your order, please contact us: Maven BrandingWebsite: www.mavenbrand.ingEmail: sales@mavenbrand.ingPhone: +256 753 089 742 We are committed to ensuring your satisfaction and will work with you to resolve any issues promptly.